Sunday , November 28 2021

Alaska Airlines Job Openings – Reservations Agent

Website Alaska Airlines

Job Description:

The Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings and policies at Alaska Airlines (AS) and Horizon Air (QX). As a member of the reservations team, this individual contributor role verifies availability of space, confirms reservations and makes appropriate changes to reservations and tickets. This is a union represented position.

Job Responsibilities:

  • Perform a variety of guest service functions via multiple channels including:
  • Answer incoming inquiries and match the features and benefits of Alaska Airlines to the needs of the guest.
  • Answer guests’ inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners.
  • Make new reservations and change existing reservations on scheduled domestic and international flights.
  • Assist guests with technical website and mobile navigation needs.
  • Handle guests’ questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first interaction resolution.
  • Operate within a variety of complex computerized systems to assist guests and daily operations.
  • Proactively create a positive service-oriented environment for guests.

Job Requirements:

  • Must have a valid and operable driver’s license.
  • Exceptional interpersonal skills with an ability to get along with others.
  • Flexibility to work varied shifts, weekends, holidays.
  • Ability to lift up to 75 lbs on a frequent basis.
  • Must be able to bend, stoop, squat, reach and grasp.
  • Ability to obtain airport security clearance.
  • Ability to adapt to performing work according to set procedures.
  • Ability to anticipate needs of others in a fast paced environment.
  • Ability to work at a constant and quick pace for up to two hours at one time.
  • Ability to learn quickly and understand and interpret flight schedules and airline flight destination information.
  • Must have good attendance and punctuality record.
  • Depending upon your work location, you may be required to obtain USPS Mail Handling Certification.

Qualification & Experience:

  • High school diploma or equivalent.
  • Minimum age of 18.

Job Details:

Company: Alaska Airlines

Vacancy Type:  Full Time

Job Location: Portland, OR, US

Application Deadline: N/A

Apply Here

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