Friday , March 29 2024

American Airlines Careers – Home Based Reservations Representative

Website American Airlines

Job Description:

Reservations Representatives sell American Airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel-related needs. They apply sales techniques while providing schedules, fare and flight information to our customers in a manner that meets the standards of high customer service as outlined in training and the call handling guidelines.

Job Responsibilities:

  • This position allows you to work from your home office and requires you to remain at your workstation for extended periods of time. American Airlines is a 24-hour operation. Schedules will likely include weekends, holidays, day and evening shifts, and could vary throughout the year. You will be required to work from the American Airlines Reservations facility for approximately 8 weeks, which includes several weeks of fast-paced, intensive training. Training classes are scheduled to start in January 2022.

Job Requirements:

  • Self-disciplined and accountable for performing job functions with minimal supervision
  • Ability to work a variety of shifts, including p.m. shifts, weekends and holidays assigned by seniority according to our 24-hour operational needs, and overtime as required
  • Previous Reservations or Customer Service experience in a call-center environment is desired, but not required
  • Resourceful and skilled in problem-solving and be able to handle difficult/stressful situations
  • Ability to perform duties while remaining at a workstation for extended periods of time
  • Ability to read, write, fluently speak and understand the English language
  • Ability to concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service
  • Must live and work within a seventy-five (75) mile radius from the American Airlines Reservations facility at 799 Hanes Mall Blvd Winston Salem, North Carolina 27103

Qualification & Experience:

  • High school diploma or GED required

Job Details:

Company: American Airlines

Vacancy Type:  Full Time

Job Location: Winston Salem, NC, US

Application Deadline: N/A

Apply Here

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