Etihad Airways Careers – Cargo Delivery Officer

Job Description

This is an exciting opportunity to join our Cargo Delivery division. Part of a new 24/7 Cargo Nerve Center that provides live monitoring of shipment focused on high yield products and special loads, service recovery of every irregularity and proactive communication with affected customers. Role is well in line and supports the new commercial strategy, with increasing engagement for different customer clusters and proactive approach/service. On a shift basis, to monitor different dashboards and KPIs based on defined performance requirements in relation to OTP, Cargo IQ standards, SLAs, FAP, etc. Ensure safe, secure and on time delivery of all high profile shipments on key routes flights, by close coordination with relevant stakeholders all across HUB and Network.

Job Responsibilities

• Real time monitoring of all Irregularities with dedicated attention to special products and high value customers.
• Support the Commercial Products and Hub Quality Team by taking full responsibility of the end-to-end shipment process monitoring.
• Support in setting up measurement tools and implementation of relevant KPIs within the department
• Responsible in reporting and provide root cause analysis of service delivery failures, such as MSCA, FDCA, MSAW, FDAW; and for addressing relevant stakeholders for improvement
• Provide 1st level of investigation on reported service failures and delays, arranging efficient recovery
• Work independently and be able to assess the financial impact of service recovery alternatives, as well as evaluate solutions to best deliver customer satisfaction.
• Comply with Etihad communication standards and represent the company values towards external and internal customers.
• Monitor and track Special loads and Products via different platforms and system support to ensure they are processed on time as per SLA
• Communicate with different stakeholders for any identified gaps or delay in processing cargo via different cargo milestone for immediate attention to prevent it from failing

Job Requirements

• Good understanding of computer airfreight specifications
• In depth knowledge of industry standards and Legal Regulations
• Industry training in DG/AVI/ Cargo Operations/Security/Customer Service
• Fully conversant with cargo handling processes, procedures and regulatory compliance expectations
• Experienced on Cargo handling systems, messaging requirements and manual handling systems
• Knowledge in cargo booking and pricing is an advantage
• MS Office “experienced user” level
• Good written and verbal communication skills

Job Details

Company: Etihad Airways

Vacancy Type: Full-time

Job Location: Abu Dhabi, United Arab Emirates

Application Deadline: N/A

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