Wednesday , April 14 2021

JP Morgan Careers in Washington – Associate Banker

Website J.P. Morgan

Job Description:

As an Associate Banker at Chase you will be at the forefront of delivering an exceptional customer experience, and will play a vital role in ensuring our Customer Promise comes to life for our clients. You will also play a key role helping customers understand our latest technology banking products, proactively helping them access that technology via multiple self-service ways, while fostering long-lasting, meaningful relationships. This will allow our customers to bank and invest when, where, and how they want.

Job Responsibilities:

You’ll contribute significantly to the success of the branch and helping customers by:

  • Supporting customers with traditional banking needs and complex service transactions, putting the customer’s needs at the center of everything
  • Having a passion for helping customers and making clients feel appreciated
  • Have expert knowledge in our self-service and digital platform; helping customers learn how to complete their banking needs whenever, wherever, and however they want with these self-service options
  • Opening accounts based on type of account and customer needs
  • Providing proactive customer outreach to gauge success, and offer new tools to help customers meet their consumer banking and investment goals
  • Engaging the client by welcoming them with a warm friendly smile and pleasant demeanor, using the client’s name whenever possible, and thanking them for doing business with Chase
  • Exhibiting strong customer service skills; presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels

Job Requirements:

  • Excellent interpersonal communication skills
  • Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
  • Actively listen to ensure the best way forward is identified for each customer
  • High school diploma or GED equivalent required
  • To be considered for this role, you may be required to complete a video interview powered by HireVue
  • Ability to make personal connections, engage customers and always be courteous and professional in a team environment; proactively collaborate with others to help customers
  • Ability to pay close attention to detail; excellent time management
  • Ability to learn products, services and procedures quickly and accurately; deliver solutions that make our One Chase products work together
  • Exude confidence with clients when sharing product knowledge and solutions
  • Minimum 6 months of customer service experience
  • Strong desire and ability to influence, educate and connect customers to technology
  • Professional, thorough, and organized, with strong follow-up skills
  • Help build relationships with customers by connecting them with team members who can help them address their financial needs
  • Deliver exceptional customer experience by acting with a customer-first attitude

Job Details:

Company: J.P. Morgan

Vacancy Type:  Full Time

Job Location: Washington, DC, US

Application Deadline: N/A

Apply Here

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