Monday , June 21 2021

KPMG Jobs – FS Delivery Management Director

Website KPMG US

Job Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

Job Responsibilities:

  • Manages service performance and quality management activities (reporting quality acceptance, improvement plans, performance reporting, modification of service levels and metrics, and issue resolution)
  • Serves as internal point of contact for Client Success and Client personnel regarding establishment and management of operating targets and KPIs
  • Develop, implement and continually refine and improve Operations and Service procedures, standards, and policies to conform to firm and client requirements
  • Works with the relevant organizations to ensure awareness of and in compliance with the applicable policies, procedures, laws and regulations
  • Performs people management responsibilities, such as inputs for annual performance reviews and team member development
  • Plan, organize and manage delivery model and staff to assure appropriate coverage to meet solution needs, client needs and Service Level Agreements (SLAs) and to achieve excellence in customer service and satisfaction, in a cost and risk efficient manner

Qualification & Experience:

  • Strong communication and relationship building skills; ability to represent KGS at client orals/pitches, roadshows with member firms and become a brand ambassador for KGS
  • Minimum eight years of experience with shared services, managed services, and/or outsourcing for application services; minimum of two years of managing a large team (100+)
  • Strong knowledge of AML laws and regulatory expectations, including those related to KYC, PEP and Sanctions
  • Strong analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business including budgeting, forecasting and planning experience in an operational environment
  • Ability to execute on strategic planning, commercially astute; ability to understand engagement commercials and manage costs per FTE to an optimum level
  • Bachelor’s degree; preferred background in Financial services industry, with exposure to Banking Operations and Risk Management, in a global service delivery set-up

Job Details:

Company: KPMG US

Vacancy Type:  Full Time

Job Location: Orlando, FL, US

Application Deadline: N/A

Apply Here

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