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Website Lidl GB
Job Description:
Store Managers fulfill an important role within our business by developing, supporting, and holding their store team accountable as they provide our customers with the shopping experience that Lidl is famed for in 30 countries. Our most successful Store Managers take ownership of their store’s performance as if it were their own business, willing to put in the physical work required to get the job done. They exhibit a proactive leadership style, meeting both operational and personnel-related challenges head-on. They can pivot smoothly between tasks and projects and multi-task efficiently. They have an eye for potential, evaluating training needs accurately and prioritizing employee development. Most of all, they are passionate about our core business – providing our customers with high-quality, low-price, and hassle-free shopping.
Job Responsibilities:
- Provide hands-on support for any and all operational tasks, including cash management, working stock, cleaning, and other essential store functions
- Ensure a safe, positive, and productive working environment for all store employees based on company and legal policies and procedures
- Manage the performance and well-being of the store and all its team members, totaling between 15 and 60 employees, based on store volume
- Ensure and provide excellent customer service throughout the store and be the lead point of contact for all customer needs
- Monitor and drive continuous improvement of store Key Performance Indicators (KPIs)
- Recruit, train, and develop your team
Job Requirements:
- Determination to complete every to-do list on time, hit your store targets, and maximize productivity
- Experience in leading and developing a team in a fast-paced environment
- Excellent customer service skills, including the patience and ability to de-escalate tense situations
- Willingness to participate in the physical operations of the store, including stocking, cleaning, and ringing, on a daily basis
- Must be 21 years of age or older
- Ability to obtain and maintain ServSafe certification
- Ability to obtain and maintain state-specific store alcohol licensing as needed
Job Details:
Company: Lidl GB
Vacancy Type: Full Time
Job Location: Baltimore, MD, US
Application Deadline: N/A
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