Tuesday , April 16 2024

Piedmont Airlines Application – Airline Customer Service Supervisor

Website Piedmont Airlines

Job Description:

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

Job Responsibilities:

  • Supervisors must keep both the company goals and customer expectations in mind when overseeing daily operations. Responsible to meet or exceed all performance goals. Coach and provide career development to the staff. Correct non-compliant behavior and impose disciplinary action as required. Understand the corporate culture, policies and goals, and take measures to implement these into daily work routines. Manage the operational activities of the department in accordance with established policies and procedures. Administrative duties may include daily/weekly/monthly reports. Provide support when employee absence affects the operation. Maximize operational performance for the station by adjusting to changes in operational conditions and pro-actively solving problems. Supervise, direct and monitor personnel in the completion of their duties and make adjustments, as necessary, to ensure on-time performance and quality customer service. Identify delays, cancellations, and specific customer issues. Protect and rebook passengers on cancelled or delayed flights. Print boarding passes and issue vouchers. Meet delayed flights to make on-board announcements and distribute new boarding passes to affected customers.

Job Requirements:

  • Flexible schedule
  • Current Piedmont employee with a minimum six months of service
  • Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
  • Familiarity with MS Office Suite
  • Valid driver’s license
  • Able to defuse conflicts among subordinate employees
  • At least 18 years of age
  • Ability to work well with all levels of management and support staff
  • Ability to work independently, set and meet own deadlines
  • Outstanding organizational skills and ability to multi-task

Qualification & Experience:

  • Prior experience with internal controls processes for accountable items
  • High school diploma or GED
  • Bachelor’s Degree in Aviation, Business or related field
  • Previous airline management experience

Job Details:

Company: Piedmont Airlines

Vacancy Type:  Full Time

Job Location: Harrisburg, PA, US

Application Deadline: N/A

Apply Here