Friday , March 29 2024

Southwest Airlines Entry Level Jobs – Customer Service Agent

Website Southwest Airlines

Job Description:

Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.

Job Responsibilities:

  • Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
  • Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
    Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
  • Any other duties as assigned by supervisor or Station Manager
  • May perform other job duties as directed by Employee’s Leaders.
  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Completes forms and reports as required by the company
  • Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
  • Works in a cooperative spirit to ensure the success of our Company
  • Duties may vary due to size and organization of the station
  • Writes irregularity and complaint reports as required
  • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
  • Deals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
  • Must be able to meet any physical ability requirements listed on this description.

Job Requirements:

  • Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period.
  • Must be able to perform all job functions within a limited space.
  • Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations.
  • Ability to work well with others as part of a team, meet the public, and work under stressful situations.
  • Must be able to effectively communicate verbally by telephone, face to face and on public address systems.
  • Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement.
  • Must be able to comply with Company attendance standards as described in established guidelines.
  • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job.
  • Must possess good written and oral skills.
  • Must be aware of hazardous situations and be able to handle emergencies as needed.
  • Must work under tight time constraints to accomplish quick turns of aircraft.

Qualification & Experience:

  • High school diploma or equivalency required.
  • College coursework or degree would be an asset.

Job Details:

Company: Southwest Airlines

Vacancy Type:  Full Time

Job Location: Denver, Colorado, United States

Application Deadline: N/A

Apply Here

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