Friday , March 29 2024

Stryker Employment – Customer Service Representative

Website Stryker

Job Description:

The Customer Service Representative will maintain customer accounts by reconciling invoices and applying items to accounts receivable. Assist with processing transactions in order entry, resolving issues, and developing ad hoc reports. Communicate directly with sales force, internal departments, and clients to pursue and resolve issues related to orders, accounts receivable and returns.

Job Responsibilities:

  • Provide phone support for inquiries from sales and healthcare professionals.
  • Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
  • Provide feedback and suggestions to improve service levels, internal processes, and customer support methodology
  • Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.
  • Provide support beyond standard hours as needed if call volume and/or workload require additional time.
  • Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.
  • Prepare product or service reports by collecting and analyzing customer information.

Job Requirements:

  • Valid driver’s license and good driving record
  • Demonstrated computer skills required (e.g. ERP systems, Outlook, Access, Excel, and Word.)
  • Demonstrated knowledge of the medical implant industry and hospital customer base preferred

Qualification & Experience:

  • 2+ years of customer service, data entry, account management, or relevant experience required
  • High School diploma or equivalent required; prefer Associates Degree or equivalent work experience

Job Details:

Company: Stryker

Vacancy Type:  Full Time

Job Location: Tampa, FL, US

Application Deadline: N/A

Apply Here

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