Etihad Careers – Travel Services Agent

Job Description:

Etihad Aviation Group is a transforming business; as a young and ambitious airline, our focus is on innovation and on making Etihad truly an airline of choice for our guests around the world. As such, we are seeking talented and committed individuals, who are driven by a desire to deliver a world-class product and exceptional customer service.

Job Responsibilities:

• Liaise with travel partners (airlines and hotels), to ensure bookings and schedules are timely planned and managed in line with customers’ requirements
• Collect and analyse customers’ travel requirements to ensure travel solutions are in line with needs
• Review and make minor adjustments to predefined travel solutions to provide a high quality service to customers while leveraging on standard travel products
• Answer inquiries on fares and travel quotations to provide high quality customer service and support achievement of sales targets
• Develop basic travel solutions by leveraging on a wide range of third parties’ offers and travel proposals to provide customers with the most competitive proposals in line with requirements
• Perform a wide range of booking and reservation services as requested by internal / external customers to provide competitive offers and high quality customer service
• Collect fares and travel quotations information by liaising with external suppliers to ensure competitive and high quality travel solutions are offered to customers while preserving profit maximization

Job Requirements:

• Minimum of 3 years of relevant experience
• Knowledgeable with GDS for reservaton and ticketing
• Minimum High School certification or anything above (i.e. vocational certificate / Bachelor Degree / Master degree)

Job Details:

Company: Etihad Airways

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

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