Jetblue Airlines Careers – Airport Operations Crew

Job Description:

The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.

Job Responsibilities:

• Provide exceptional customer service
• Announce flight arrivals, departures, and pre-boarding information via the public address system
• Communicate with our Customers to keep them constantly informed
• Conduct check-in process for Customers via computer
• Verify Customers’ personal identification
• Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
• Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
• Assist Customers with special needs, e.g. Customers who need assistance in boarding
• Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
• Other duties as assigned
• Tag, lift, and handle Customer luggage
• Offer ancillary products to our Customers such as “even more speed” and “even more space”
• Coordinate various duties with coworkers and other departments to ensure proper handling of Customers

Job Requirements:

• Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Experience performing under pressure and within fixed time constraints
• Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
• Strong interpersonal and listening skills
• Complete fluency in written and spoken English
• Regular attendance and punctuality
• Ability to work flexible hours including holidays/ weekends/ and overnight shifts
• Able to make occasional trips to other locations for training or temporary assignment
• Well groomed and able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
• Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)
• Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Upholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities
• Successfully complete a customer service assessment
• Must be able to adhere to JetBlue Uniform Policy Manual Standards
• Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools
• Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
• Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Legally eligible to work in the country in which the position is located
• Pass a ten (10) year background check and pre-employment drug test

Qualification & Experience:

• High School Diploma or General Education Development (GED) Diploma
• At least eighteen (18) years old
• Two (2) years customer service, volunteer experience or sales experience
• Knowledge of customer service principles and practices strongly
• Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
• Previous airline experience
• Bilingual skills
• One (1) year customer service, volunteer experience or sales experience
• Experience using a mouse, computer, keyboard and basic word processing, email and office applications

Job Details:

Company: JetBlue

Vacancy Type:  Full Time

Job Location: Boston, Massachusetts, US

Application Deadline: N/A

Apply Here

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