Medtronic Jobs – Clinical Specialist

Job Description:

Provide technical, educational, operational and sales support to assist the district in meeting CRM sales and customer service objectives. CRM seeks candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice and taking action.

Job Responsibilities:

• Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
• Assists with managing daily coverage logistics as needed
• Successfully completes CRM Field Technical Training – including online and field-based training
• Provides additional inventory support to meet customer needs
• Maintains software on programmers throughout the district as directed
• Operational Support
• Supports implants of all CRM products post sign-off
• Performs checks/interrogations of all CRM medical device systems post sign-off
• Assures completion of patient registration and any other required hospital documentation
• Provide troubleshooting support as requested
• Educational Support
• Provides on-call support as needed on evenings and weekends post sign-off
• Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
• Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
• Helps manage consignment inventory and trunk inventory once obtained
• Sales Support

Job Requirements:

• Strong work ethic in accomplishing objectives of the position
• Excellent interpersonal, written/verbal communication skills
• Thorough working knowledge of medical terminology and the medical device industry
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)
• Ability to meet vendor credentialing requirements
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
• Excellent customer service skills

Qualification & Experience:

• B.A./B.S. Degree in nursing, life sciences, biomedical engineering
• Cath Lab, EP Lab, hospital/clinic or cardiology experience
• Experience teaching and educating medical personnel, peers and technical support personnel
• Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing
• Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
• High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing

Job Details:

Company: Medtronic

Vacancy Type:  Full Time

Job Location: Boston, MA, US

Application Deadline: N/A

Apply Here

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