Qatar Airways Careers 2024 – Senior Airport Services Agent

Job Description:

The successful applicant will be responsible for providing 5* customer service to passengers in respect to check-in, boarding, special services, lounges and baggage services as per Qatar Airways safety standards and procedures, ensuring passengers and their baggage are handled in a consistent manner.

Job Responsibilities:

• Support Ground Handling Agent on any queries related to passport, visa, permits etc, obtaining prior approval for customers to travel where applicable.
• Take a prominent role in times of irregular operations, ensuring our customers are kept informed, and offered care/assistance at all times in collaboration with all service partners.
• Demonstrate a clear ability to professionally, empathically and effectively communicate with all customers either face to face, by phone or in written correspondence.
• Work cross functionally within a small local team, demonstrating both an ability and passion to expand current skills and experience.Lead by example, as an Ambassador for Qatar Airways, offering guidance and reassurance to all our arriving and departing customers.
• Work collaboratively with Ground Handling Agent, ensuring we deliver a consistently excellent customer experience from arrival at check-in to departure.
• Support and assist the Airport Services Duty Supervisor & Airport Services Duty Officer in coordinating the activities of all appointed service partners.

Job Requirements:

• Knowledge of the ramp would be advantageous
• A working knowledge of mishandled baggage procedures and World Tracer/HAQIBA experience is desirable.
• High energy, flexibility and a can do/positive approach to work.
• Ability to work under pressure, prioritise daily workload, ensuring consistency, accuracy and excellence in all areas.
• Prepared to work shifts around a fixed working pattern, with varied hours, in line with operational and business needs, 365 days a year.
• Fluency in English both verbal and written is essential.
• Previous employment experience within customer service and airport operations for a leading airline or ground handling agent
• A travel trade or vocational qualification.
• Experience of using Amadeus Reservations & Altea CM would be an advantage.

Job Details:

Company: Qatar Airways

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

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