TSB Recruitment – Head of User Experience Design

Job Description:

At TSB, we believe businesses need to reflect the communities they serve. This is why we have a long-term commitment to diversity and inclusion.It’s important to us to make sure we bring the best talent to our business, regardless of characteristics such as race, gender, disability, sexual orientation or social background. Our focus on diversity and inclusion is a key part of how we support and develop the people who work here. It helps us build a stronger culture where no matter what background you come from you feel valued and confident in bringing your whole self to work.

Job Responsibilities:

• You will lead the design team at TSB, in charge of creating delighting customer experience through all digital channels and working together with the Products and Marketing team to bring solutions to customer needs, challenging what traditional banks do, and continuing to change the way that TSB does customer journey design bringing all elements of design thinking and customer inclusion
• You’ll work alongside strategists, product managers and developers to challenge the way banks have always been and bring innovation with a human centred process to ultimately have a positive impact into the life of our customers.
• At TSB, our values define our behaviour. We are transparent, pioneering, responsible, straightforward and collaborative. You are expected to demonstrate TSB behaviours whilst carrying out all aspects of the role.
• You will be defining the mobile and web experience for our customers, going well beyond traditional banking products, through collaborative experience design practices
• You will lead a team of high talented designers by developing their skills, giving them autonomy, and protecting the purpose of having a positive impact in customers lives.
• You will lead design iteratively through robust customer research, wireframes and interactive prototypes, beta and production.
• You will communicate your design ideas in the form of sketches, flows, wireframes or mock-ups as needed
• You will play a key role in creating & empowering an agile organisation, developing the internal design capability and attracting top talent from across the market to build the best business banking offering in the UK.
• You will work with Risk to direct an effective and efficient system of risk management and internal controls to identify, assess, monitor, control and mitigate financial risks across all relevant activities, in line with risk appetite and regulatory requirements.
• You will lead also external agencies or consultants, allowing the internal design team to lead the vision while thinking of the resources as one team, this way ensuring the success of projects where we bring external support.
• You will work together with the Digital Exec team to develop and implement the 2020 strategy and set standards aligned with the strategic direction of the bank and overall product strategy.
• You will have the customer experience in mind with everything, and with a clear view of the needs / jobs to be done of different customer segments and personas

Job Requirements:

• You have Design Director / Lead experience leading teams in a recognized organisation, delivering projects with complex interactivity, information models and creating a top-class customer experience.
• You are a strategic design thinker with extensive experience leading concept development to delivery. Able to work systematically with complex business processes and align them with strategic direction.
• You have strong experience with customer research and testing as part of the design process. Expert at creating understanding and empathy in design work.
• A multidisciplinary team that bring ideas rapidly to user validation.
• An agile development team that brings your designs into implementation.
• A continuous learning environment, where you are helping an organisation define what banking means for the years to come.
• Not a normal bank, but an organization that wants to improve the life of our customers. A place where you will be considered a Partner and where we want you to be proud of what you do, and to be the best you can be.
• You are able to work with people at all levels within an organisation
• You are highly collaborative, high energy, and a passion for building new services end to end at pace
• You have excellent interpersonal & communication skills; can work under pressure making pragmatic decisions

Qualification & Experience:

• You have an exceptional portfolio of products that demonstrate your process and mastery in customer centered design
• You are proficient using Sketch, Invision, Marvel, Proto.io, Protopie, or other similar tools to create digital prototypes.
• You have experience working in an Agile software development environment

Job Details:

Company: TSB Bank

Vacancy Type:  Full Time

Job Location: London, England

Application Deadline: N/A

Apply Here

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